Privacy Policy
Short version: Mr Rodeo takes the privacy and security of your personal information seriously. We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
In this privacy policy, “we”, “us” and “our” refer to Mr Rodeo and its representatives. “You” and “your” refer to visitors to our website, people making enquiries and our customers.
Who is responsible for your personal data?
The person responsible for data protection at Mr Rodeo is Liam Ellis. This includes overseeing how personal information is collected, stored, processed and protected.
If you have a question about your personal information or this privacy policy, you can contact us at info@mrrodeo.co.uk.
What personal information do we collect?
We may collect personal information when you contact us, make an enquiry, use our website or place a booking for rodeo bull hire. Depending on how you interact with us, this may include:
- Your name
- Your email address
- Your telephone number
- Your billing or event address
- Information about your booking or enquiry
- Event dates, locations and venue information
- Correspondence between you and Mr Rodeo
- Technical information such as your IP address and information generated when you use our website
We aim to collect only the personal information reasonably required to deal with enquiries, administer bookings, provide our services and operate our business.
Why do we process your personal information?
We may process your personal information when it is necessary to respond to an enquiry, provide a quotation, administer a booking, deliver our rodeo hire services or communicate with you about an event.
We may also process and retain information where necessary to meet our legal, accounting, taxation and insurance obligations, protect our legitimate business interests, maintain appropriate business records or deal with disputes and claims.
Where consent is required for a particular use of your information, such as certain forms of direct marketing, we will rely on your consent and you can withdraw that consent where applicable.
How long do we keep your personal information?
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet applicable legal, tax, accounting and insurance requirements.
Some customer and booking records may therefore be retained for up to 8 years. Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.
Who has access to your personal information?
Access to personal information held by Mr Rodeo is restricted to Liam Ellis, authorised members of staff and service providers that require access in order to provide services to us.
Some companies providing services to Mr Rodeo may process or store personal information on our behalf. These include our website and booking system provider Booking Online Ltd and our email provider Fastmail. Those companies may use additional service providers as part of their own infrastructure.
If you communicate with us using a social media or messaging platform, the company operating that service may also process and retain information associated with your communication. Its own privacy policy will apply to its processing of your information.
We do not sell your personal information to third parties for marketing purposes.
When might we share your personal information?
We may disclose personal information where reasonably necessary to operate our business or where we are legally required or permitted to do so. This could include circumstances involving an insurance claim, legal proceedings, tax or regulatory requirements, fraud prevention or requests from law enforcement or other competent authorities.
We may also provide necessary information to suppliers and service providers working on our behalf, subject to appropriate data protection requirements.
What rights do you have over your personal information?
Depending on the circumstances and applicable data protection law, you may have rights relating to the personal information we hold about you. These can include the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of certain processing
- Object to certain uses of your information
- Request transfer of applicable information where the right to data portability applies
- Withdraw consent where our processing is based on consent
If you would like to exercise a data protection right, contact us at info@mrrodeo.co.uk. We may need to verify your identity before providing personal information or acting on certain requests.
Can you ask us to delete your information?
You can ask us to delete personal information we hold about you. However, the right to deletion is not absolute. We may need to retain certain records where we have a legal, accounting, taxation, insurance or other legitimate reason for doing so.
Where we do not have a valid reason to retain information covered by a deletion request, we will take appropriate steps to delete it.
How can you change your marketing preferences?
If you have agreed to receive marketing communications from us, you can change your preferences or withdraw your consent at any time. You can use an unsubscribe facility included in an applicable marketing email or contact us directly at info@mrrodeo.co.uk.
Messages that are necessary to administer an enquiry, booking or existing customer relationship are not necessarily marketing communications.
How does our website use cookies?
Our website may use cookies and similar technologies to provide essential website functionality, maintain sessions, support the online booking process and understand how visitors use the website.
Some cookies may be necessary for the website to operate correctly. Other cookies or technologies may be provided by third-party services used on the website.
Where required by law, non-essential cookies will be used subject to the appropriate consent.
Third-party services may have their own privacy and cookie policies explaining how information collected through their services is handled.
How do you make a complaint about the use of your personal information?
If you have a concern about how Mr Rodeo has handled your personal information, please contact us first at info@mrrodeo.co.uk so that we have an opportunity to investigate the issue.
You also have the right to raise a data protection complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.
Can this privacy policy change?
We may update this privacy policy when our services, website, suppliers or legal obligations change. The latest version published on this website will apply to information processed by Mr Rodeo.
If you have any questions about this policy or how your personal information is handled, please contact Mr Rodeo.